Return & Exchange Policy
Return & Exchange Policy
We want you to love your skincare experience. If you are not satisfied, we’re here to help.
- Returns are accepted on unopened and unused products within 10 days of delivery.
- To request a return or exchange, please contact our support team at:
dsm.ecom.us@gmail.com before sending back the product. - Once approved, you'll receive a Return Authorization Number (RMA) and instructions.
- Refunds are issued to the original payment method, excluding shipping charges.
- Return shipping costs are the responsibility of the customer unless the item was damaged or sent incorrectly.
- Processing of returns may take 7–10 business days after receiving the returned product.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos. We will arrange for a prompt replacement at no additional cost.
Customer Service Hours
Monday to Friday: 9:30 AM – 5:00 PM (EST)
Weekends & Federal Holidays: Closed
For any questions or assistance, please reach out to our support team. We're here to help!
